Refund Policy

Section 1

Refund Window

Refund requests received after 14 days of the original purchase date will not be eligible for a refund.

Section 2

About Paddle — Our Payment Provider

All payments for Froad access are processed by Paddle (paddle.com), an authorised payment reseller. Paddle acts as the Merchant of Record for Froad transactions, which means:

• Your billing statement will show a charge from Paddle (or "Paddle.com"), not from Froad directly
• Paddle handles VAT/tax collection in compliance with local regulations
• Paddle's own Buyer Terms and Privacy Policy also apply to your purchase

Section 3

How to Request a Refund

1. 1 Email hello@froad.is with the subject line "Refund Request" within 14 days of your purchase.
2. 2 Include the email address on your Froad account and your Paddle order number or receipt.
3. 3 We will process your refund within 5 business days. Refunds are issued via Paddle and typically appear within 5–10 business days.

Section 4

One-Time Payment — No Renewals

Froad access (Season 2026 Access or 7-Day Access) is a one-time, non-recurring payment. There is no subscription, no automatic renewal, and you will never be billed again after your purchase. Access simply expires at the end of its validity period (end of season, or 7 days for 7-Day Access).

If you were ever charged unexpectedly or more than once, contact us at hello@froad.is as soon as possible and we will investigate.

Section 5

Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. We can typically resolve genuine issues faster than a formal dispute process. Unjustified chargebacks may result in permanent account suspension.

Section 6

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.